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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF | 83.44 KB


Inspection carried out on 13 December 2012

During a routine inspection

We spoke with five people who used the service during our visit to Rivacre House. All of them said that felt safe living at the home and felt involved by the staff in the planning of their care and when decisions were made in relation to changes and events at the home. We looked at four care plans that reflected what people who used the service had told us. Comments from them included

"My carer involves me in everything"

"I feel relaxed and comfortable here"

"I feel very safe here"

We spoke with the registered manager and two other members of staff on duty during our visit. All of them told us that there has been a massive improvement with the service since our last visit and enjoy their jobs. They told us there was enough staff on duty at all times so that the people who used the service get good quality care. Comments from staff included

"I help the residents to make the right choices for them"

"The management are extremely supportive"

We saw the staff interacting in a positive manner with the people who used the service. We reviewed records that showed staff training in areas such as safeguarding and the Mental Capacity Act(2005) was current. Evidence showed that quality assurance checks which sought the views of people who used the service, their family and/or friends and staff were done annually.

We have received no concerns about the service.