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Inspection report

Date of Inspection: 22 March 2012
Date of Publication: 1 May 2012
Inspection Report published 1 May 2012 PDF | 50.07 KB


Inspection carried out on 22 March 2012

During an inspection to make sure that the improvements required had been made

We met seven people who were living at Rivacre House and we spoke to two people about their opinions about living at the home. They were all very positive about living there and all said that staff were very good. They told us they were familiar with the staff that supported them and knew their names as they had all worked at the service for many years.

They told us that the staff supported them in doing various things and they said that they had some activities like bingo and bowling to go to.

They both said they enjoyed the food and one person told us they like to cook their own food and another person told us about how they helped with the shopping lists for the home. They told us they sometimes attend meetings with the staff and one person said they got involved with talking about food later in the day. They told us that some things had got better especially the food and they told us about the menus and individual choices they had been asked to complete.

People told us that they felt safe and had no concerns about their care. They said if they had concerns they would tell somebody usually their keyworker.

Following the homes previous unannounced inspection the home has also received several visits from the local authority’s contracts and monitoring team. They have shared their findings following each of their visits and they have been able to identify improvements into the management of the home.