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Archived: Croft House

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Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

Overview

Inspection carried out on 22 April 2013

During a routine inspection

Because many people who live at Croft House have cognitive disability or communication difficulties, we were unable to ask people directly about their experiences. We spent time and observed people�s daily routines and interactions with others from a distance. We looked at the comments returned on the latest Quality Assurance (QA) questionnaire distributed to people using the service, their relatives and visiting professionals. People that commented on the returned QA forms, �They (the staff) do a fantastic job, if needed a private chat and they are very discreet,� another person said they were �Very satisfied� and �The staff are polite and helpful, and keep us informed with the monthly newsletter.�

We observed staff talking with people this was done with their privacy and dignity in mind and showed the staffs� awareness of peoples individual support needs. We also looked at areas such as peoples� consent to treatment, how people receive the correct diet and nourishment, and how staff complete care and other supporting records and documents. We also looked at how the staff were supported with training and both individual and group meetings.