1-2 Canterbury Close

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff interacting with people and found they were kind, compassionate and understanding of people’s needs and preferences.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People had access to an activity co-ordinator who organised social stimulation for people. People had access to the local community and enjoyed daily activities of their choice. One person told us they had enjoyed a recent visit to the local church and said, “I was singing and joining in. I saw a baby being baptised.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to build on their own skills and, where possible, carry out daily living tasks such as making a drink and a snack. This helped people keep active and involved in their support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff showed skills in responding to situations as they arose. We observed staff comfort people when they showed signs of distress. Staff were understanding of people’s needs and could pre-empt issues prior to them occurring.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff had access to an employee handbook which set out the provider's expectations, gave information about policies and procedures and detailed the support available to staff. Some staff had worked at the service several years and told us they enjoyed their role and found the job rewarding. Staff who expressed an interest in promotion were supported to achieve their goals and aspirations.