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Inspection report

Date of Inspection: 11 September 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF

Overview

Inspection carried out on 11 September 2013

During a routine inspection

The provider had suitable arrangements for obtaining consent from people who used the service in relation to their care and treatment. We saw that meetings had taken place to discuss best interest decisions, which were appropriately recorded within the care records.

Care plans were person centred and included clear instructions for staff on how to meet individual�s needs. They clearly detailed the support people required, how to provide it and what they were able to do for themselves.

People and their relatives made positive comments about the quality of support provided. One person said, �They listen to me and help me to do what I want.� A relative said, �You can tell the staff really care and it�s not just their job�.

We found that medicines were administered safely and that staff had recently received training from the local pharmacist.

People had their needs met by staff who had received appropriate personal development and were supported by an effective system of training and supervision.

There was a complaints system, although there had been no formal complaints made for several years. The manager said that staff made efforts to address any concerns quickly to prevent them developing into complaints.