Honor Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion.

We found people were treated by staff with understanding and compassion, and staff stated how they ensured people were treated with kindness. Relatives told us they were happy with how staff treated people, with 1 relative saying, “They are very kind.”

The provider explained how the spot-checks they undertake of staff include how people are treated by staff.

The provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences.

People with the mental capacity to do so were not always consulted regarding their care arrangements, nor was this consultation documented within people’s care records.

Care plans did not always adequately reflect people’s current needs and daily routines. For example, a person’s care plan failed to make accurate reference to their individual circumstances and needs. This meant people were at risk of their individual needs not always being known and understood by staff.

People and relatives told us staff had good relationships with people, and they took time to get to know them and understand their individual needs. One person, said, “My staff know me. They respect who I am and support me where I need it.”

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

Where people had mental capacity regarding their care, they were not always supported to make decisions and have independence and control over their care arrangements. For example, 1 person was unaware why they were unable to have more control of their medicines.

Leaders demonstrated limited awareness of the ‘Right support, Right care and Right culture’ guidance, and people’s care plans and daily care records did not always make reference to the principles of the guidance. This meant autistic people and those with a learning disability who used the service were at risk of their needs not being appropriately understood and met by staff.
 

Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Records showed people received support at agreed times and we observed people’s needs being responded to promptly by staff. For example, we saw people who requested support with their medical needs being supported so they were able to attend a healthcare appointment as required.

People and relatives told us staff had a good awareness of people’s needs, including being able to recognise how people with communication needs communicated choices and preferences.
 

The provider cared about and promoted the wellbeing of their staff.

Staff mostly spoke positively about the provider, telling us they WEre always available to talk to should they need to.

Most staff told us they felt listened to by the provider and described them as approachable. This contributed to a culture in which most staff felt respected and valued.

The provider described how they demonstrated an appreciation of the work staff undertook, by ensuring they can be contacted by staff at all times, and by supporting staff to have a positive work-life balance.