- Care home
Burntwood Hall Care Centre
Assessment report published 3 November 2026
Contents
Ratings
Our view of the service
About the service
Burntwood Hall Care Centre is a care home providing personal care for up to 40 people. At the time of the assessment, 31 people lived at the service. The service had communal lounges and dining areas, support was delivered to people over two floors. There were communal gardens around the building with seating areas.
Who the service is for
The service supports older people including people living with dementia and people with physical health needs.
Key findings
We carried out this assessment on 09 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People, their relatives and staff told us they felt the service was safe. People were safeguarded from harm by an experienced staff team who knew the people they supported well.
People were supported by enough staff who had the skills, knowledge and experience to deliver care safely. Staff were recruited safely with appropriate suitability checks taking place before the commencement of employment, such as references and Disclosure and Barring Service (DBS) checks. Staff received on-going training and support.
Environmental risks were well managed, with regular checks of the environment taking place. Fire safety measures were in place which included regular fire drills and training for staff. Medicines were managed safely.
People and their relatives were involved in the care planning process. This resulted in care plans which were person-centred. People’s preferences for care were followed and respected by staff. Staff understood the importance of ensuring people had control over their day to day lives. A staff member told us, “It’s their home [people], and they can have any routine they want.”
Where people were at risk of declining health, the service activley monitored their well-being and alerted health and social care professionals as required. Professional feedback about the service was positive. Comments from professionals included, “They [service] are good at getting in touch with us, they pick up on early signs of deterioration and let us know.”
The service understood their role in ensuring people were able to consent to their care and treatment and were not unlawfully deprived of their liberty. People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
Staff were observed to be kind and caring towards the people they supported. Staff told us they enjoyed their roles and were committed to working together to support people. A staff member told us, “It’s a good staff team, we are all aiming to achieve best outcomes for people.”
There was a shared direction and culture at the service. Staff and leaders worked together well to promote person-centred care.
Governance systems at the service were robust and effective. Staff at all levels had a role in governance and staff told us they felt confident if they raised concerns with managers that these would be listened to and acted upon. The provider ensured they had ongoing oversight of governance, this was achieved from visits to the service and remote access audits of care records.
People's experience of this service
We spoke with people and their relatives to gather their views of the service. We also carried out observations throughout the service to understand people's experiences.
People and their relatives were mainly positive about their experiences of the service. People and their relatives told us they felt safe at the service. A person told us, “Oh Yes, I feel safe, the staff are always here to help me.”
We observed that call bells when used were responded to quickly.
People and their relatives confirmed that staff were kind and caring. Relatives were welcome to visit the service at any time. People commented, “I feel like they’re [staff] real friends, they know us well.” and “I can’t fault it, the staff are bang on.”
People were complimentary about the leadership at the service. People and their relatives told us they felt comfortable talking to managers and felt listened to. People and relatives told us they felt they were kept up to date with any changes that took place in the home or if anything had changed in relation to a person health needs.
People told us their individual preferences were respected and gave examples of staff understanding the little things that were important to them, for example activities changing to reflect people’s preferences, people being supported to look presentable when this was important to them and understanding when people want to spend time alone.