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Inspection report

Date of Inspection: 21 June 2013
Date of Publication: 17 July 2013
Inspection Report published 17 July 2013 PDF | 78.46 KB

Overview

Inspection carried out on 21 June 2013

During a routine inspection

We spoke to seven people who use the service about their experience of living at the home. We also spoke with two relatives of people who use the service during our inspection.

We were consistently told by people who use the service and relatives that the staff were very caring. Their comments included "I couldn't ask to be cared for by nicer people", "These people are just lovely and excellent at what they do" and "I never expected to receive such good care when I first moved in".

Throughout our inspection we saw that staff's approach towards people using the service was compassionate and respectful whilst maintaining a degree of professionalism. The atmosphere in the home seemed relaxed and staff were observed to be caring and supportive in their approach to people. We found that most staff appeared to know people using the service well and clearly understood their needs and preferences.

Staff told us that they were able to access the required training in order to deliver safe and appropriate care to people who lived in the home.

We found that the service had completed the appropriate checks in order to maintain a safe and suitable environment for people using the service.

At the time of our inspection we found that there were two registered managers for this location. Enquiries confirmed that only one manager was responsible for this location so we will take action to remove the other person from our register.