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Carers Trust Mid Yorkshire Good Also known as Crossroads Care in Mid Yorkshire

All reports

Inspection report

Date of Inspection: 4 December 2013 and 20 January 2014
Date of Publication: 7 March 2014
Inspection Report published 07 March 2014 PDF | 75.45 KB

Overview

Inspection carried out on 4 December 2013 and 20 January 2014

During a routine inspection

As part of our inspection we gained feedback from questionnaires of 21 people or their friend/ relative who used the service. We also spoke with three members of staff, the registered manager and the policy and development manager. These are some of the comments people told us:

"I am delighted to have been offered a 2 hour support visit from Crossroads. It helps greatly to know that my mother has some company for this time to enable me to have time out. This service in itself is very good."

"The carer always listens to what I need and helps me achieve my goals."

"The care worker always gives a good standard of care and support. They show a wide interest in dementia care and they pass on information about activities or events we would possibly like."

"Makes a huge difference to my well-being knowing Mum is cared for properly."

"This excellent service allows my wife valuable time to leave our home knowing that I am well cared for. We could not do without it."

We found before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw care plans were person centred and people's likes and dislikes were recorded in their care plan.

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Medicines were handled appropriately.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.