- Care home
Penley Grange
Report from 23 June 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 4 July 2025 to 8 July 2025.
Penley Grange is a care home registered to provide care and support for up to 6 people living with a learning disability including autistic people. The service was fully occupied at the time of our visit.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The model of care and setting maximised people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives.People were involved in their care planning process and their needs were at the centre of their care. Staff worked closely with various health and social care professionals to meet people’s health needs. People’s rights to make decisions about their care were respected.
The leadership team appointed shortly after our last inspection worked hard to improve the standards at the service. They successfully created a shared vision and culture that put people first. Staff told us they were very well supported in their roles. There was structured oversight by the registered manager as well as the director who was regularly present at the service. The feedback received from a relative demonstrated significant improvement had been achieved, “I’ve got no worries, might have been the case a few years ago but not now.”
There were now effective systems in place which ensured people received their medicines as prescribed and were safeguarded from the risk of abuse. The provider had effective governance processes and systems to gather meaningful feedback from people, their relatives and staff.
At our last inspection we found breaches of regulation surrounding, person centred care, dignity, consent, safe care and treatment, safeguarding, meeting people’s nutritional needs, premises and equipment, acting on complaints, governance, staffing, recruitment and notifying CQC about incidents. At this inspection we found the provider was no longer in a breach of regulations and the rating for the service has now improved and the service is rated Good.
People's experience of this service
People benefitted from a consistent team where the staff knew people well and valued relational support. We observed caring, meaningful and respectful interactions between people and staff. People appeared relaxed, content and engaged. Staff understood how to effectively use different styles of communication which supported people to express their needs and preferences. Relatives felt listened to and gave us positive feedback about the quality of care at the service. One relative told us, “The team understand their role and have a vision to support people to have a better life, and they work hard to achieve it.” People also benefitted from a strong leadership team who role-modelled person-centred values and effective teamwork.