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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

The in-patient sister, director of operations and director of clinical services all explained how the hospital was staffed so that patient’s needs could be met. We were told cover was usually available from within the existing department or ward team to cover sickness or annual leave. The hospital also had access to a nurse agency should additional help be required. They went on to explain that sickness amongst staff at the hospital was very low and staff we spoke with confirmed this. We were told by the director of clinical services and director of operations that turnover of staff was low at the hospital. The director of operations confirmed there were no current vacancies within the non-clinical departments and the director of clinical services confirmed recruitment was in progress for one clinical nursing vacancy. This meant patient’s needs had been met by sufficient numbers of appropriate staff.

The director of clinical services explained how the in-patient wards had recently undergone a reorganisation in relation to staffing and skills mix. The in-patient sister highlighted how they felt there was enough staff to ensure patient’s needs were met and told us they “were never refused extra staff when it was needed.” The director of clinical services talked through the provider’s and hospital level induction package for new members of staff. All new members of staff were part of a three month probationary period of assessment which included regular supervisory meetings prior to permanent employment at the hospital.

Since our last inspection we found the provider had retained a stable senior management team who had a clear vision for the future direction of the hospital. Staff we spoke with enjoyed working at the hospital and felt well supported by the senior management team who they explained were regularly “visible” around the hospital. The members of staff we spoke with felt they all worked as a team to ensure patient’s needs were met.