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BMI Sarum Road Hospital Good

All reports

Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. During our visit we spoke with 10 staff with various roles within the service. All staff said they felt well supported to carry out their role. They felt able to discuss any issues with their line manager, although one member of staff said that they had found some senior staff difficult to approach. Staff we spoke with were able to tell us of the one to one supervisions they received and appraisals which the service aimed to carry out at least twice a year. We were unable to discuss training and appraisal with the consultants working on the day of our visit. We saw the records which were kept by the service to record details of consultants’ professional development. The provider may find it useful to note that there were some records missing for some consultants. These included details of their last appraisal and details of their medical protection insurance.

All the staff we spoke with said that they felt well trained to do their job. Some staff felt their competence was due to their experience rather than recent training provided by the service. A relatively new member of staff told us about the induction they had been required to undertake before starting work. This had included an induction day and relevant training. They told us that they had also been supernumerary for three to four weeks before being included in the staffing rota. This meant they had been able to learn all aspects of their role by shadowing more experienced staff.

Staff training was coordinated by the heads of departments. They told us that they regularly assessed staff training needs and found relevant training courses as and when required. In some cases, staff were able to attend training organised by the local NHS hospital. Staff told us that they had face to face training in certain subjects such as life support and blood transfusion. There was a programme of e-learning subjects that they all had to complete. Catering staff told us that they completed the same training as all other staff with the exception of subjects only relevant to clinical staff. The e-learning was on a yearly cycle and staff were allowed time to complete the modules. Some staff told us that they found e-learning to be a difficult format if they had limited information technology (IT) skills. Some staff also felt that more formal training was sometimes easier to arrange in terms of staff rostering. The provider may find it useful to note that some staff found it difficult to access a computer in a quiet area for uninterrupted learning.

Staff were able, from time to time, to obtain further relevant qualifications. We saw two members of staff carrying out extended duties. These people had received the necessary additional training to fulfil these roles as part of their professional development. One member of staff we spoke with said they had expressed an interest in a specialist course and that was currently being considered by their manager.