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BMI The Duchy Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF | 78.39 KB


Inspection carried out on 25 September 2013

During a routine inspection

People we spoke with told us they been involved in the planning and delivery of their treatment and that they felt respected and listened to. We spoke with four people during our inspection who were receiving treatment at the hospital.

People told us their stay had been made comfortable. They said they were treated well by the staff. One person told us, �I am confident the staff know what they are doing. Theatre staff were very nice they were all chatting; generally I found this very reassuring, they included me.� One person summed up what they felt of the hospital by saying �I think it is a lovely hospital, a bit like a cottage hospital, it is very friendly."

We looked at four people's medical and care records and saw that they were person centred and included essential risk assessments, which had been kept under review, to enable appropriate treatment, care and support to be given.

The hospital had in place policies and procedures covering infection control. People we spoke with told us that their rooms were kept clean. Areas we inspected were found to be clean.

Observations on the day of inspection, people we spoke with and records we looked at confirmed that there were sufficient staff to meet peoples care needs. People told us they were supported as and when needed.

The provider had systems in place to make sure people were safely cared for. This included policies and procedures and quality monitoring systems.