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BMI The Blackheath Hospital Good

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Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF

Overview

Inspection carried out on 6 November 2013

During a routine inspection

The people we spoke with were mostly positive about their care and treatment at the hospital. One person said, “My overall care has been extremely good.” Another told us, “I know what’s going to happen at each appointment.”

There were appropriate arrangements in place to ensure patients’ consent before treatment. Patients we spoke with felt staff took the time to discuss and explain their diagnosis and treatment and felt involved in decisions about this. One person said, “The discussion is never one sided.”

There were enough qualified, skilled and experienced staff to meet people’s needs. One patient we spoke with said, “I have never felt that there are not enough staff and have never had to wait long for staff to come to provide care and support.” Another patient said, “Staff always respond when I press my bell.”

Staff received appropriate training, professional development, appraisal and supervision and were supported in their roles.

We found that people’s care, treatment and support needs were met in most respects and we observed staff interacting positively with them in a caring and responsive manner.

However, we found some shortcomings in the care and welfare of people using the services, the safety and suitability of premises and in assessing and monitoring the quality of service provision