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BMI Gisburne Park Hospital Good

All reports

Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF

Overview

Inspection carried out on 25 June 2013

During a routine inspection

Patients told us they were satisfied with the care and treatment they had received and confirmed they were involved in decisions about their care. One patient said, �They have been excellent in every way� and another patient commented, �I have been given every opportunity to ask questions and I have been kept well informed�.

Patients� needs and wishes were considered and assessed appropriately and care pathway plans were developed depending on what treatment or procedure they required. Multidisciplinary progress notes were maintained in order to keep the staff informed of up to date information about patients� needs and circumstances.

Appropriate references and police checks were carried out before a new member of staff started work in the hospital. However, we found the policies and procedures for the recruitment of new staff had not been updated in line with current legislation and there was a gap of information in one of the staff�s files checked.

Staff were given opportunities to update and extend their training in line with their roles. Staff spoken with were positive about their employment and told us they were well supported by the management team.

There were established and effective systems in place to monitor the quality and safety of the service which included the analysis of patient feedback.