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BMI Gisburne Park Hospital Good

All reports

Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 27 September 2012
Inspection Report published 27 September 2012 PDF

Overview

Inspection carried out on 5 September 2012

During a routine inspection

People made complimentary comments about the service, one person told us �It�s amazing, the service has been more than I expected� and another person commented, �I�ve been happy with everything, all the staff are very good and very caring�. During our visit we observed positive and respectful interactions between the staff and patients. Records, treatment plans and risk assessments were maintained and updated as necessary. However, we found the treatment plans on the dependency unit lacked detail about people�s personal support needs.

Staff had access to appropriate policies and procedures on the protection of children and vulnerable adults. Training on safeguarding vulnerable adults was being rolled out to staff at the time of our visit.

Staff were provided with ongoing opportunities for training and development and were given an appraisal of their work performance.

There were established systems in place to monitor the quality and operation of the service and a quality account was published on an annual basis. However, we found feedback from people on the dependency unit had not been collated or analysed, which meant trends and patterns had not been identified and addressed and the staff training records system was not integrated so it was therefore difficult to determine the training status for individual staff.