- Independent hospital
The Yorkshire Clinic
Report from 16 October 2025 assessment
Ratings - Surgery
Our view of the service
The provider had a strong, positive and embedded learning culture where people could raise concerns and feel confident they would be heard. Senior leaders investigated incidents thoroughly to improve care outcomes for people and shared learning thoroughly both internally and externally. People were proactively protected and kept safe by staff who understood their responsibilities to ensure people were safeguarded from any risks.
The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were sufficient staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People and their relatives were fully involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People were supported to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion by a staff team who showed empathy and understanding. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Standards delivered were consistently high due to the implementation of customer care standards.
People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination and promote inclusivity. People received fair and equal care and treatment and services were proactively reviewed to ensure they were appropriate to the needs of the local population.
Staff worked to improve health outcomes through training and good care. We saw comprehensive auditing across all areas of service delivery to drive improvement. Staff were actively encouraged to showcase innovation and learning and ideas and creative ideas to drive improvement were neutered.
Leaders and staff had several shared strategies, value and vision to drive world leading healthcare. Positive culture foundations were laid through clear strategic objectives, which was based on listening, learning and trust. Leaders were highly visible, seen as inspirational and respected. Staff spoke with pride and knowledge across all departments we visited, were encouraged and supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked proactively with the local community and healthcare partners to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement and innovation, with staff supported to improve their practice and to try new ideas. Succession planning and sustainability were seen as fundamental to the growth of a future proof service.
People's experience of this service
People and relatives were positive about the quality of care and treatment at The Yorkshire Clinic. Where people were unable to directly tell us about their care experience, we observed effective and supportive interactions between people and staff. This approach showed people were included and listened to and staff ensured patients remained central to their care. People told us they felt safe and were fully involved in planning their care and understood their rights. People and their relatives said they received high quality care from knowledgeable staff who treated them as individuals.
People and their relatives described how staff treated them kindly and made sure any personal care was provided sensitively, preserving their privacy and dignity. People felt able to raise a complaint if necessary and were confident action would be taken and improvements would be made.