Fulwood Hall Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

Our rating of caring stayed the same. We rated caring as good.

Staff treated patients with compassion, empathy and kindness, respected their privacy and dignity and took account of their individual needs and choices. Staff listened to patients and treated them as individuals. The service had systems in place to support staff with their wellbeing, safe working and emotional support.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

We scored the service as 3. The evidence showed a good standard. The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

The staff we spoke with were caring and compassionate and were committed to providing safe care and treatment. Staff told us they treated patients with respect and were able to explain how they maintained patient’s privacy and dignity during scan procedures.

All the patients we spoke with told us staff were friendly and caring and gave us positive feedback about ways in which staff showed them respect and ensured that their dignity was maintained.

We saw that patient’s privacy and dignity were maintained and staff spoke discreetly with patients to maintain confidentiality. Patients had access to changing rooms. Staff took time to interact with patients and those close to them in a respectful and considerate way.

We scored the service as 3. The evidence showed a good standard. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients told us staff treated them as individuals and took their needs and preferences into account when undertaking scan procedures. They told us staff clearly explained the scan procedures to them in a way they understood.

Staff told us patient’s needs and preferences were assessed before scan procedures and that they respected patient’s wishes where possible.

We observed positive interactions between patients and staff. Staff introduced themselves to patients, took time to explain what they were doing and demonstrated a good understanding of patient’s individual needs and preferences.

Patients required to fast prior to undertaking scan procedures told us they were given clear instructions prior to attending and were offered drinks and snacks following their scan procedure.