Fulwood Hall Hospital

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We conducted an on-site, comprehensive inspection of surgical services on 4 December 2025. The inspection was undertaken due to the aged rating of the service.

We rated the surgery service as Good.

Surgical services provided at this location included orthopaedics, neurosurgery, general surgery, urology, gynaecology, breast, dental, ophthalmology, plastics and cosmetics. There was one ward where surgical patients were cared for.

In our assessment of surgery, we found that patient areas were welcoming and safe for patient care. Staff knew how to keep patients safe and were supported to do so. Leaders were focused on good outcomes for all patients who met the inclusion criteria. Staff provided compassionate care where privacy and dignity were maintained. Staff communicated well with patients and those close to them and put them at ease throughout their stay. Leaders had knowledge of the service and were focused on continuous improvement.

The last inspection identified shortfalls in the completion of the World Health Organisation (WHO) checklists. The WHO checklist is a patient safety tool designed to reduce surgical errors and complications by improving team communication and confirming critical steps before, during, and after operations. The provider was told that they must ensure that World Health Organisation (WHO) checklists are undertaken fully and correctly, according to guidelines, before and after every surgical episode. This inspection found that the WHO checklists were completed fully and appropriately in the records we reviewed.

The last inspection identified that intra-operative temperatures were not always taken and the service was told that it should make improvements. We found evidence that showed that the service had made improvements.

People's experience of this service

People we spoke with during our onsite inspection visit were positive about the care and treatment they had received.

We observed staff interacting and communicating well with people and those close to them to ensure they fully understood what was happening. Patients described staff as kind and caring and described feeling well looked after by compassionate staff.