Boston West Hospital

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Service leaders and governance processes assured high-quality, person-centred care. We checked that leaders supported learning and innovation and collaborated with partners to deliver care that was safe, person-centred and sustainable, and to reduce inequalities

We saw that leaders promoted a positive culture which enabled staff to develop and provide the best care for people. Managers were capable and worked to enable the long-term sustainability of the organisation. They valued and empowered all staff and encouraged colleagues to speak up if they had concerns. Leaders worked closely with other services and local communities to build relationships and improve people’s care. Leaders encouraged innovation within the service to enhance staff and peoples’ experience.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

We have not awarded this service a score for Well-led.

Find out about when we will not publish a key question score and what we look at when we assess Well-led.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

Please refer to the surgery report for more details about this quality statement.

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organization. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Please refer to the surgery report for more details about this quality statement.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

Please refer to the surgery report for more details about this quality statement.

The service valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them.

Please refer to the surgery report for more details about this quality statement.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate.

Please refer to the surgery report for more details about this quality statement.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement.

Please refer to the surgery report for more details about this quality statement.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contribute to safe, effective practice and research.

Please refer to the surgery report for more details about this quality statement.