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Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

Overview

Inspection carried out on 29 November 2012

During a routine inspection

Although most of the people who lived at Westview spoke with us, to help us more fully understand the experiences of all of the people who used the service, we also looked around the service and observed how staff interacted with people.

People we spoke with said they were happy living at Westview and liked the staff. Comments that people made included �I am settled here, it�s a relaxed place to live� and �I am happy with my care�.

People told us that they were involved in making decisions about their care and support. The people that we spoke with said they were given choices about their daily routines, such as when to get up and go to bed, what to eat and what to do each day. They said they had opportunities to choose and take part in activities and events which helped to develop daily living skills and offered access to the community. People said that they enjoyed their activities and that they had opportunities to offer their views and make suggestions about the service at regular meetings.

People said they were happy with their bedrooms and that they helped to keep the house clean and tidy.

All of the people we spoke with told us that they were satisfied with the care and support they received and spoke positively about the staff. We saw that staff were supportive and considerate of people�s different needs, people were offered choices and we saw that their dignity and independence was respected.