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Archived: Marlborough House Good

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All reports

Inspection report

Date of Inspection: 29 May 2013
Date of Publication: 19 June 2013
Inspection Report published 19 June 2013 PDF


Inspection carried out on 29 May 2013

During a routine inspection

We spoke with six of the 11 people who used the service about their experiences of the care and support were provided with. People told us that they were happy living in the service. One person said, �I am happy living here.� Another person said, �I love it here.� Another said, �I am happy.�

People told us that they chose what they wanted to do in their lives and that the staff listened to them and acted on what they said. They told us about the activities that they chose to do in the community and in the service. One person said, �I always choose what I want to do.� Another person said, �The staff listen to me.�

People told us that the staff treated them with respect and kindness. One person said, �They (staff) are all lovely.� Another person said, �The staff here are good.� This was confirmed in our observations during our inspection. We saw that the staff were attentive to people's needs and they interacted with people in a caring, respectful and professional manner.

We looked at the care records of four people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

We saw the service's complaints records which showed that concerns and complaints were responded to in a timely manner.

We looked around the service and found it to be homely, clean and well maintained throughout.