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Inspection report

Date of Inspection: 26 March 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF


Inspection carried out on 26 March 2013

During a routine inspection

We looked at the care plans for all six people and other documentation. We observed people being supported by staff. We saw that people's privacy, dignity and independence was respected and that people's views and experiences were taken into account.

People supported told us they liked living at Bourne Bridge House. We found that people's needs had been assessed with plans developed to meet their needs. People experienced care, treatment and support that met their needs and protected their rights.

Staff were trained in safeguarding people and knew how to respond in the event of any abuse being suspected, witnessed or alleged. We found that people were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Staff rotas, training records and observing staff supporting people demonstrated that there were enough qualified, skilled and experienced staff to meet people's needs. Staff told us "there's a lovely atmosphere here" and that the provider was "really supportive". We were also told by staff that "it's great knowing you're making a difference" and "I like seeing people enjoying doing things".

The provider had in place systems that sought people's views, took account of complaints and comments and learnt from investigations into accidents and incidents. This meant the provider had an effective system to assess and monitor the quality of service.