Kings House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs had been considered before they moved to Kings House. Additionally, staff told us about the importance of getting to know people from the person themselves, rather than what was written about them on paper. Records showed people were at the core of their care and support plans, and in control of them. People told us they were supported to make choices in all aspects of their life, often unsure or nervous but were always supported by staff. Staff knew people well and we observed many friendly, fun and kind interactions between them. People’s care plans contained information about how best to support them at different times through their lives. People had access to a wide range of health and social care professionals who worked in conjunction with the service to meet their needs. The manager told us they had good working relationships with external professionals and felt supported.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the importance of gaining consent from people. The manager and staff understood the principles of the Mental Capacity Act 2005 (MCA). Staff had received training for the MCA. A clear process was in place to carry out MCA assessments where required. Records showed where a person was deemed as not having capacity to make a particular decision, the necessary assessment had taken place to ensure staff acted in their best interests. People overwhelmingly told us they made all their decisions, some with support, but they felt very much in control of their lives. A person told us, “Staff ask us our opinion on most things here, for example, we just helped choose new furniture for the garden.” It was clear Kings House was a person led service, people told us they attended ‘resident’s meetings’ where they spoke about upcoming events and were given options regarding menus and outings.