Bramble Home Care LTD - Cinderford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff told us they knew people well and understood their wishes and preferences. Staff were able to tell us about individuals’ personal histories and backgrounds. One staff member told us, “I know my clients very well. We always have lots of laughs, which I think is equally important to providing care. People learn to open up with you and trust you, I like to focus on building relationships.” Another staff member said, “I know details about what they like to eat, what they like to watch on TV and how they feel. I always compliment people to make sure they feel valued.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

We saw evidence people’s preferences had been discussed and changes to needs had been considered. For example, we saw one care record where it detailed the record had been read and reviewed by the person and their relative. Staff meetings had been held, although prior to the new manager starting, these had not been well attended. Lessons were learnt around cancelled calls and general housekeeping. This had led to the task lists being re-written and additional detail added.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Policies were in place and in line with current best practice guidelines. People were supported to maintain their independence with going shopping and attending special events with staff support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff told us they supported people when they had an urgent need for help. A staff member told us, “I supported someone when they needed an ambulance after they took a bad turn. They needed someone to stay with them, and I did.” Another staff member told us they had provided emergency first aid, they said, “It was stressful in the moment, but that’s why we have training.” Staff responded to people’s needs in the moment and acted to minimise discomfort, concern or distress. Daily notes showed staff promptly recognised when people required support and made use of appropriate tools and technology to assist them.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Application forms contained information around health and wellbeing, and reasonable adjustments were discussed. The provider cared about and promoted the wellbeing of their staff. Staff told us they felt valued and treated in a way which supported their own wellbeing. Staff reported they were regularly involved and had been provided opportunities to give feedback on issues.