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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 25 January 2013
Inspection Report published 25 January 2013 PDF

Overview

Inspection carried out on 3 January 2013

During a routine inspection

People were able to be involved as much or as little as they wanted with their personal plans of care. People were treated with dignity and their privacy was respected.

All of the staff we spoke with clearly knew each person who used the service well and how to meet that person's care and support needs whilst ensuring, as much as practicable, that people were offered independence in everything they did or aspired to do.

The provider had robust systems in place which ensured people's finances were managed effectively. All of the staff we spoke with were able to describe how the safeguarding of vulnerable adults (SOVA) was maintained and also the reporting process if they needed to raise a SOVA concern. Most of the staff we spoke with knew they could also contact the Care Quality Commission (CQC) if they needed to.

Staff were supported with an effective and regular appraisal and supervision process which enabled them to develop and also gain additional health care qualifications including specialist care provision such as diabetes and dementia care.

During our review of records and meetings held at Conquest House we noted that the provider used different methods to identify ways of improving the service including an annual satisfaction survey for relatives and representatives of people who used the service. The manager also demonstrated to us the 'Your Voice' meeting records for people who used the service with an aim to continually improve their care.