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Inspection report

Date of Inspection: 5 June 2014
Date of Publication: 4 July 2014
Inspection Report published 04 July 2014 PDF


Inspection carried out on 5 June 2014

During a routine inspection

On the day of this inspection there were 11 people living at Conquest House.

A single inspector carried out this inspection. The focus of the inspection was to answer the five key questions; is the home safe, effective, caring, responsive and well-led?

We spoke with five people who lived at the home. We also spoke with the manager and three other members of staff. We looked at written records, which included people's care records, medication systems and quality assurance documentation.

Below is a summary of what we found. The summary describes what people using the service, relatives and staff told us, what we observed and the records we looked at. If you want to see the evidence supporting our summary, please read the full report.

Is the home safe?

The accommodation was warm, clean and properly maintained. People were protected by safe recruitment practices.

The provider had systems in place that ensured the safe receipt, storage, administration and recording of medicines. There were proper processes in place in relation to the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards (DoLS).

Is the home effective?

People we spoke with were satisfied with the care and support they received. No one raised any concerns with us.

People were cared for by staff who were properly trained and supported to develop professionally. People were treated with respect and were encouraged to promote their independence and community involvement. People were given information and support to help them understand the care and support available to them.

Is the home caring?

We spoke with five people who lived at the home. One person said to us, "I like living here, but I'm working towards living somewhere more independent. Staff are helping me do that." Another person said, "I like going out with the staff. The staff are very nice."

We witnessed the care and attention people received from staff. All interactions we saw were respectful, encouraging and friendly. There was a relaxed atmosphere throughout the home and a good rapport between staff and the people who lived there.

Is the home responsive?

People were consulted about and involved in their own care planning and the provider acted in accordance with their wishes. Where people did not have the capacity to give consent, we found the provider acted in accordance with legal requirements. Care plans and risk assessments were informative, up to date and regularly reviewed.

Three staff members told us that the manager was approachable and they would have no difficulty speaking to them if they had any concerns about the service.

Is the home well led?

Staff said that they felt well supported by the manager, there was a good team ethic and they were able do their jobs safely. The provider had a range of quality monitoring systems in place to ensure that care was being delivered appropriately by staff, that the service was continuously improving and that people were satisfied with the service they were receiving.