Elmwood Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed in a holistic way. Assessments covered physical health, emotional wellbeing, socialneedsand communication requirements. They detailed how people preferred to socialise and how sensory impairmentsimpactedcommunication. These assessments wereperson‑centredand clearly informed the development of care plans, with a consistent link between identified needs and planned support. Records showed that assessments were reviewed and updated as people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans reflected professional recommendations and clearly described how staff should support people. Outcomes wereidentifiedand focused on what mattered to the person, includingmaintainingwellbeing, preventingdeteriorationand avoiding unnecessary hospital admissions where possible.

Recordsdemonstratedsupport for healthier lives, including promoting nutrition,mobilityand emotional wellbeing, with clear guidance for staff on how to mitigate risks such as malnutrition and poor mobility. The evidence showed that care delivery was effective, personalised andoutcome‑focused.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

There was evidenceof effective multidisciplinary team (MDT) working. Records clearlyidentifiedprofessionals involved in people’s care, including GPs, speech and language therapists and dietitians. MDT advice was well documented and consistently acted upon, with care plans and daily records reflecting professional guidance, such as dietary recommendations.Follow‑upactions were recorded, and where possible, people were involved in discussions and decisions.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were encouraged to maintain mobility and physical wellbeing in ways that reflected their individual abilities. One person told us, “I tried the exercise class but my back hurt, so I’m having a physiotherapist come and do exercises in my room that suit my capacity.”

People told us they were supported to access healthcare professionals when needed and that staff responded promptly to changes in health. A relative told us, “They always know when [Name] is poorly and contact me and the GP straight away.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s outcomes were routinelymonitored, and changes in need wereidentifiedand acted upon ina timelyway. Daily records were detailed,person‑centredand clearly described how people were presenting, including physical health,risksand wellbeing. Monitoring tools and health checks were used appropriately and kept up to date. Care plans were reviewed and amended when needs changed, ensuring care remainedappropriateand effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Consent to care was consistently sought and recorded. Daily records demonstrated that people were offered care and that their responses, including refusals, were respected and clearly documented.

People and families told us they were actively involved in care planning and decision-making. This supported personalised care that reflected people’s wishes and promoted their health and wellbeing. One relative told us, “I was involved in [Name’s] care plan from the start, and we review things together. Staff really listen to what works best for them.”