- Care home
Jubilee House
Report from 22 July 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 23 to 27 July 2025. Jubilee House is a care home providing nursing and personal care to up to 27 older people, some of whom were living with dementia, physical disabilities, or sensory impairments. At the time of our inspection there were 22 people using the service.
The assessment included 2 on site visits, with other information and evidence reviewed remotely.
The assessment was completed to provide a first CQC rating following a change to the provider of this service in May 2022.
People at the service were protected and kept safe. Comprehensive initial assessments of people’s individual needs ensured the service was suitable and staff understood and managed identified risks.
The facilities, environment and equipment met people’s needs, were clean and well-maintained with a programme of refurbishment, and any environmental risks mitigated.
There were enough suitably trained and recruited staff with the right skills, qualifications, and experience. Staff were supported with training, supervision, and appraisal to conduct their roles and responsibilities well. A variety of employee rewards recognised staff achievement and supported progression. A dedicated staff team with good retention provided consistent care and support to each other and the people they supported.
Where required, people were supported to take their medicines safely as prescribed. Staff followed best practice management and safe administration guidance. People’s dietary needs were supported with healthy menu options presented in a format suitable for people; supporting their health and wellbeing. The provider was recruiting an additional chef to provide more homecooked foods and further improve people’s choices and experience at mealtimes.
Information was available in a variety of formats. Staff used this to support people to make informed decisions about the care and support they received. Where people did not have the ability to understand or agree to the service, right support was provided with decisions made in people’s best interest. Recorded input ensured decisions were the least restrictive options and regularly reviewed.
People were seen to be treated with kindness and compassion and staff were respectful of their privacy and dignity; supporting their independence.
The provider showed and promoted high values in pursuit of an inclusive, sustainable service with clear expectations of service provision adhered to by all involved. The provider worked in partnership with external professionals. The providers quality assurance systems included regular checks and audits to ensure people’s outcomes were met. The provider sought regular feedback which resulted in actions being taken to improve the service.
People's experience of this service
People told us they felt safe living at the service and with the staff who supported them. They spoke positively about their expectations and experiences of the care and support they received.
Relatives told us they received honest communication about their loved ones. They said they felt the service had a good understanding of people’s needs, they were safe, and staff were well trained and equipped to support people; keeping their independence wherever possible. People told us that staff were friendly, respected their choices and preferences and they said staff did not make them feel rushed when helping with daily tasks.
‘Resident and relative’ meetings were held which provided opportunity for people to express their ideas about the service and to receive feedback about planned changes including the environment, staffing, and planned events.
People and their families told us they enjoyed the atmosphere at the service, they told us it was welcoming, usually calm, and upbeat with long awaited changes and improvements now being implemented; including an exciting project to help people to safely spend their time outside safely enjoying the front garden area.
People felt there were enough staff on duty. Our observations confirmed people were quickly attended to when needed and supported with routine interactions at other times.
People and their relatives told us they engaged in pre-assessments of care and support, and in reviewing ongoing care as people’s needs changed.
People received support to access other services which supported their wellbeing, managed their health, and responded to any immerging risks in line with their daily records of care.