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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 7 February 2013
Inspection Report published 7 February 2013 PDF | 77.39 KB

Overview

Inspection carried out on 8 January 2013

During a routine inspection

There were three people living in the home at the time of our inspection. We spent time speaking with staff and all the people who lived there

The atmosphere at the home was relaxed and homely. We observed positive and respectful interactions between people and staff throughout our inspection. One person we spoke with said they enjoyed going on visits.

Staff used pictures and photographs to assist people to make choices and share their views. The views of people were used to improve the quality of services delivered. We observed that staff treated people with respect, communicating in a way that maximised people's involvement in their care.

There were three staff on duty including the registered manager. We found they were knowledgeable and experienced.

The provider had a system in place for dealing with complaints and people knew how to use it.