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Inspection report

Date of Inspection: 21 December 2011
Date of Publication: 13 January 2012
Inspection Report published 13 January 2012 PDF | 38.95 KB

Overview

Inspection carried out on 21 December 2011

During an inspection to make sure that the improvements required had been made

We completed this inspection visit because we had not visited for sometime and we did not have any recent information about the service. We needed to assess whether the service was meeting the essential standards of quality and safety.

Four people live in this bungalow that provides single floor access with good facilities. Two people had their own bedroom and two others shared a large bedroom. The home was very comfortable and homely with particular appeal as all people using the service had been involved in decorating their home for Christmas.

When we arrived at 9am we were told it was a special day, everyone was going out for lunch and onto the pantomime at the local theatre later in the day. People were very excited about this and told us that they had been planning and looking forward to this day.

Two people were able to verbalise this quite positively. Two were not, but told us by means of communication with staff and other non-verbal means that they were very excited about the planned trip. We were able to observe interactions about the planned event and people showed their enthusiasm and pleasure by their reactions and smiles.

We later spoke with two relatives who visit regularly and they told us that they were very satisfied with the care provided at The Lodge. One said their relative was “Very happy, enjoys life and is treated well by brilliant staff.”