- Homecare service
Merseycare Julie Ann Limited
Assessment report published 16 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 24 February to 30 March 2026. Site visits to the providers registered office address were carried out on 24 February, 4 and 30 March 2026.
Merseycare Julie Ann Limited is a domiciliary care service registered to provide personal care to people in their own homes. At the time of our assessment, 581 people received support with personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was meeting the principles outlined in this guidance.
This provider has been in Special Measures since 22 August 2025. The provider demonstrated improvements that have been made. The provider is no longer rated as inadequate overall or in any of the key questions. Therefore, this provider is no longer in Special Measures.
The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found and the provider was no longer in breach of these regulations.
The provider demonstrated a clear commitment to continuous improvement and had worked hard to address shortfalls found at our last assessment. Governance and oversight of all areas of care provision had improved significantly. Strengthened auditing systems had led to improved quality and safety in areas such as people’s care calls, care reviews and care planning. However, some further improvement was needed to ensure all audits and checks were effective at identifying and addressing concerns in areas such as medicines management, risk assessments and aspects of care planning. The provider was responsive to our feedback in relation to the shortfalls found and took immediate action to ensure the safety and wellbeing of the people they support.
People's experience of this service
People and their relatives acknowledged the providers improvement journey and described better experiences of care as a result of changes the provider had made.
People told us they had noticed improvements to their call times and consistency of their staff team. Comments included, “The agency should be complimented on their commitment to provide consistency regarding staff”,” It’s going well because we have the same carer and she is excellent. At the moment, we can say it is excellent” and “They are like clockwork really and it doesn’t really vary, and the office will call if the carer has been delayed on a previous call. I generally know who is coming every day.”
People and their relatives told us they had been involved in discussions about theirs or their loved one’s careand described reviews as regular. A person told us, “Care plan reviews and home visits just to check all is well is appreciated.”
People and their relatives told us they felt safe when staff supported them and were confident regular staff knew them well. Comments included, “Yes, complete confidence, they are very good. They are very professional the way they handle [Person]” and “At no time have I felt unsafe or unconfident.”
People received sensitive support to maintain their privacy, dignity and independence. People and their relatives gave many examples of the kind and caring nature of staff. Comments included, “My carers are what I call my ‘Julieann babes’ and I love them to bits and they make me feel good, safe and are my friends” and “I do have one carer that comes who is pretty regular and she is the most kindest, caring a person you would ever wish to meet. She does so much for me."