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Archived: Firgrove House

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All reports

Inspection report

Date of Inspection: 8 September 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We looked at care records for two people. These records showed that each person had undergone an assessment of their needs and that reviews were carried out as required at least monthly, or as required when people’s needs changed. Where assessments identified risks to the person's health and welfare, care plans had been developed to meet those needs.

People we spoke with knew about their assessments and care plans. General care plans included people's identified needs, support and evaluation. A variety of assessment tools were used for admission to the home. There were risk assessments completed as needed for manual handling and falls which were reviewed monthly. Weight charts were used for monitoring purposes and we saw evidence that people were weighed monthly.

There was a record within every file of interventions by health care professionals and communication with relatives. Care records were well written and detailed. In one person’s care records we saw that they were unable to sign their records. We saw that this person's next of kin had signed their care documents indicating that they were in agreement with their contents.

We saw that the person was registered with a local GP and they accessed both primary and specialist healthcare services as and when required. The wellbeing of the person was documented in the daily care notes. This recorded the person's activities and provided an overall picture of the person's wellbeing. The entries were informative and respectful.

People living in the home told us “The staff are extremely kind, caring and considerate” and “My needs have been fully met I am glad I chose this home as I can now manage to do some tasks independently as I have gained confidence in myself”.