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Archived: Firgrove House

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All reports

Inspection report

Date of Inspection: 8 September 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

We reviewed two peoples care records to determine the support that was in place for people. Within the completed documents we saw information about how people liked to be cared for and evidence of how their dignity and privacy was maintained.

We saw a person centred (individual) approach was central to how care was offered to the person living at the home. Their individual preferences were recorded to help staff support them in the way they wanted. This meant that care was planned and delivered to meet the person's individual needs. People told us they had personalised their bedrooms with photos of family and friends and were encouraged by staff to add personal touches to their rooms on admission. We saw evidence that confirmed this.

We spoke with five people who lived in the home and they all spoke with great praise about the home and staff. People told us “I looked around many homes but decided this was the best as it was friendly and welcoming” and “I really enjoy living here I have settled well and made lots of friends”.

All of the interactions we observed and the conversations we heard between staff and people who lived in the home were kind and respectful. We observed staff respected people's privacy and dignity by knocking on doors before entering, ensuring doors were shut when assisting people with personal care and covering people up as much as possible to protect their dignity.

People we spoke with told us they chose what time to get up and when to go to bed. One person told us they liked to be woken up with a cup of tea to start the day and liked to read their newspaper in the lounge area.

We saw evidence that regular ‘house’ meetings were held at the home. The minutes of meetings were shareed with people and put up on the notice board. People told us they found the meetings informative and useful to put forward ideas’ and suggestions.