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Archived: Firgrove House

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All reports

Inspection report

Date of Inspection: 8 September 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF


Inspection carried out on 8 September 2013

During a routine inspection

We spoke with five people who lived in the home and they all spoke with great praise about the home and staff. People told us �I looked around many homes but decided this was the best as it was friendly and welcoming� and �I really enjoy living here I have settled well and made lots of friends�.

The provider had systems in place to gain and review consent from the people living at the home. All of the people living at the home were able (with support) to make decisions about their day to day activities and choices. We were told that people living at the home at the time of our visit were not subject to any legal restrictions that were in their own best interest.

People were cared for in a clean, hygienic environment. We found high standards of cleaning. Bedrooms were checked and were found to be clean and tidy. We observed housekeeping staff cleaning people's rooms thoroughly. We spoke with housekeeping staff who were able to tell us how they cleaned people�s rooms and communal areas; they were able to show us the products which they used.

People living in the home told us �The staff are extremely kind, caring and considerate� and �My needs have been fully met I am glad I chose this home as I can now manage to do some tasks independently as I have gained confidence in myself�.