- Care home
Abbey Ravenscroft Park Nursing Home
Assessment report published 11 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: 24 April 2025 and 29 April 2025
Abbey Ravenscroft Park Nursing Home is a care home providing nursing and personal care for up to 78 people. The service supports a range of people, some of whom have dementia or mental health needs as well as physical health needs.
At the time of the assessment there were 61 people living in the home.
The provider was previously in breach of the legal regulation in relation to safe care and treatment, person-centred care, dignity and respect and good governance following our last inspection in May 2024. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
The home was safe for people and the home environment had been improved following redecorating and refurbishment work. Repairs and maintenance had been carried out to ensure it was a safe place for people to live.
We did not identify any significant issues during this assessment, although we identified some further improvements that were required in the home. For example, ensuring people and relatives had access to their care plans and information about people was stored appropriately so they could be easily found within care plans. We found risks related to people’s care were assessed and monitored. Medicines for people were managed safely and people received their medicines as prescribed.People were protected from the risk of harm and abuse.
People were supported to have choice and control and were involved in planning their care.Care plans were personalised and addressed people’s needs and wishes.Processes to record accidents and incidents were in place and lessons were learned from them. There were enough staff to ensure people’s safety and meet their needs. They received training and support to develop in their roles.
Staff protected people’s privacy and dignity. People were treated as individuals and their equality and diversity needs were supported and respected. People were supported to have a good quality of life.Staff communicated with people with respect, kindness and compassion. People were encouraged to be independent as much as possible and staff sought their consent.
The provider monitored the service to ensure people were safe and to drive continuous improvements. Leaders and managers in the home were supportive of staff and people and shared a positive vision and culture.
People's experience of this service
People and their relatives felt the service was safe. They got on well with the staff and managers in the service. People and relatives were involved in care planning and were asked for their feedback. They felt respected and well treated by staff, who understood their individual equality characteristics, needs and preferences. They were able to speak with staff and the management team to raise any issues and they were listened to.
We observed interactions between people and staff where people appeared to be in control of their day and relaxed. People were supported by staff who had undertaken training in how to support them.Comments from people and relatives included, “I don't feel that any harm can come to me” and “[Family member] is safe from harm there is very good care there.” Another person told us, “They do a really good job of looking after me.” A relative said, “From what I have seen they are really good with the residents, not only with my [family member] but with others.”