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Archived: The Harefield Care Home Good

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All reports

Inspection report

Date of Inspection: 12 September 2012
Date of Publication: 17 October 2012
Inspection Report - DN published 17 October 2012 PDF


Inspection carried out on 12 September 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a Care Quality Commission (CQC) inspector

joined by an Expert by Experience who has personal experience of using or

caring for someone who uses this type of service and a practising professional.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us.

At the time of inspection there were 34 people using the service. We spoke with eight staff, eight people using the service and four visitors.

People told us they were offered choices, for example what food they wanted to eat and were involved in deciding what they wanted to do throughout the day. People could not always remember if they had been involved with their care plan but were clear that they were able to make choices about the care and support they received. Comments received included �I like my room, I love the view from my room and spend time alone there for peace and quiet at times.� and �I think I am very lucky to live here.� One visitor said �I feel the care given to my relative is first rate�. Visitors told us they were free to visit at any time.

People confirmed they liked the food and were offered choices each day. One person said �I enjoy my food and look forward to meal times with my friends.�