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Archived: The Harefield Care Home Good

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 1 July 2014
Date of Publication: 29 July 2014
Inspection Report published 29 July 2014 PDF

Overview

Inspection carried out on 1 July 2014

During a routine inspection

We spoke with fourteen people who lived at the home, six visitors and eleven members of staff including the deputy manager.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

This is a summary of what we found-

Is the service safe?

The service was safe. People were cared for in a safe environment, which was subject to regular checks and audits. There were enough staff on duty to make sure people�s needs were met. People�s needs had been assessed to make sure they were not at risk and the equipment people needed had been provided to make sure they were safe and comfortable. There were systems in place to ensure any money people had was looked after safely.

Is the service effective?

The service was effective. People�s needs had been assessed and their care had been planned to meet these needs. The staff demonstrated a good understanding of people�s individual needs and the support they required. The staff were provided with training and support so they could care for people appropriately.

Is the service caring?

The service was caring. The staff were kind and considerate of people�s choices, preferences and individual needs. With the exception of a small number of incidents, the staff treated people with respect.

Is the service responsive?

The service was responsive. At our visit we observed that some people had not consented to their care and treatment and their capacity to make a decision had not been assessed in accordance with the Mental Capacity Act 2005. Since our visit the provider has taken appropriate action to address this and supplied us with evidence of this.

The service had responded appropriately when people�s needs had changed or they had become unwell.

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Is the service well-led?

The service was well led. The manager was not registered with the Care Quality Commission at the time of the inspection, however she had made an application to be registered. The staff were supported and well trained so they could meet the needs of people living at the home. The provider had a system in place to identify, assess and manage risks to the health, safety and welfare of people using the service.