- Care home
St Mark's Care Home Also known as St Mark's
Assessment report published 22 January 2026
Contents
Ratings
Our view of the service
Date of assessment: 1 October to 10 October 2025.
St Mark’s Care Home is a nursing home providing support to adults of all ages. At the time of our inspection, the service was supporting 76 people. St Mark’s Care Home can accommodate a maximum of 80 people.
This was a responsive inspection prompted by concerns about the safety and management of the service. During this assessment, we identified four breaches of legal regulations related to consent, safe care and treatment, governance, and recruitment.
People were not always fully protected and kept safe. Risks were not consistently recognised or managed in a proactive way to ensure people’s safety. Medicines were not always managed safely. People and their relatives told us they were not always involved in assessments and reviews of their needs. Where mental capacity assessments were required, for example, before the covert administration of people’s medicines, these were not always regularly reviewed. The registered manager did not have effective oversight of the recruitment process.
The management team investigated incidents. We discussed the requirement of statutory notifications to be submitted without delay, rather than waiting for investigations to be completed before completing this regulatory requirement. We found the provider’s audits had not identified all the issues we found during our assessment. Staff told us they did not always feel supported by the leadership team. Although the provider used a dependency tool and confirmed there were enough staff in place to support people, we received feedback from people and staff that there was not enough staff to support people and respond to their immediate needs.
People's experience of this service
People and relatives generally spoke positively about their experiences at the service. Relatives also felt people living at the service received a good level of care and that staff supported people well. People were positive about how most staff supported them, and our observations supported this feedback. However, both people and their relatives also told us they did not feel there were enough staff to respond to their immediate needs. Relatives also told us they did not always feel management was visible and worked well with staff.
There were regular meetings with people and relatives; attendees were encouraged to share their feedback. We also noted there was a ‘You Said, We Did’ poster and a newsletter available in the reception area.
A range of activities was available for people, and some personalised activities they requested were implemented. While most feedback was positive, a few people noted that the food could be improved.