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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used nationally recognised tools to assess and monitor people’s needs and risks, including the risk of malnutrition and skin damage. We were shown pocket guides provided to staff which covered IDDSI (International Dysphagia Diet Standardisation Initiative) and PurposeT (Pressure Ulcer Risk Primary or Secondary Evaluation Tool). IDDSI is a global framework that provides standardised terminology and definitions for texture-modified foods and thickened liquids to help people with swallowing problems safely eat, drink, and swallow. Purpose T is a tool used by registered nurses to identify people at risk of developing pressure ulcers and is used to guide clinical judgment and decision-making to prevent and manage pressure ulcers. The pocket guides meant staff had easy access to the most up to date guidance they needed on a day-to-day basis.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.