Clarkson House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People generally spoke highly of staff. One relative commented, “I feel that staff treat my [family member] very well.” One person commented, “The staff ask me how I am and will comfort me by talking with me.” We observed kind and caring interactions, and staff appeared to know people well.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were happy with how they were being treated. People’s rooms were generally personalised and care was adapted to meet individuals’ preferences. For example, the kitchen created a meal plan which was in line with peoples’ likes and alternative options would be provided if needed. Staff knew people and understood their personal preferences. One person commented, “I like the staff. They are all very nice and they know me well.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they had choice and control over their daily lives and we observed people were supported to make decisions about their daily lives. One person told us, “I can make my own decisions. There are no restrictions.” Relatives commented that staff knew people well with one person commenting, “The staff pick up on [family members] signs and ways of communication their needs.” Staff knew how to promote independence and one member of staff commented, “We let people help us if they want to get involved."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People felt they were listened to and respected. We observe staff respond quickly to people’s requests, and noted that staff were able to engage people in meaningful conversation. One person told us, “I feel very safe here and would speak to them manager if not.” Another person commented, “Staff answer the buzzer, nothing is too much trouble for them.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff felt happy and spoke highly of the provider and the registered manager. The told us they felt they were well supported. One staff member commented, “The manager has turned the home into a beautiful home and nothing is too much. They value the staff and treat you well, they give you praise and you get a voucher for a reward if you do things. There is an employee of the month and they reward staff for doing a good job.” The provider spoke highly of the staff team and placed staff wellbeing as a priority. There was a focus on developing staff skills and career progression.