- Dentist
Neo Orthodontics Quayside
Assessment report published 1 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 4 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Newcastle Upon Tyne and provides NHS and private orthodontic care and treatment for adults and children.
There was step-free access to the practice and pay and display car parking near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 12 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 orthodontist, 3 dental nurses, 1 orthodontic therapist, and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback routinely obtained by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.