- Care home
Fair Haven Care Home
Assessment report published 9 June 2026
Contents
Ratings
Our view of the service
This assessment took place between 16 April and 24 April 2026 and included site visits on 16 and 17 April 2026. Fair Haven Care Home is a care home (without nursing) providing accommodation for persons who require nursing or personal care, caring for people with Learning disabilities and Mental health conditions. The service can accommodate up to 20 people. At the time of the assessment, 19 people were living at the service.
This was a routine assessment of the service. We spoke with people using the service, their relatives, staff, and reviewed care records, policies, audits, and other documentation. We also observed care and used structured observation to understand the experiences of people who could not always communicate verbally.
We found the service provided safe, effective and person-centred care, with a positive and caring culture. People were supported by kind and knowledgeable staff who understood their needs well. Feedback from people and relatives was mostly positive, with many describing staff as approachable, caring and responsive.
There were systems in place to keep people safe. Staff understood safeguarding procedures and felt confident to report concerns. Incidents and accidents were recorded and reviewed, and lessons were learnt to reduce the risk of them happening again. People and relatives told us they felt safe, and there was a strong focus on protecting people from harm while respecting their rights.
Care was planned and delivered in a personalised way. People’s needs were assessed before admission and reviewed regularly. Care plans were detailed and gave staff clear guidance on how to support people safely. Staff worked closely with healthcare professionals to ensure people received the right support, and referrals were made promptly when needed. This helped achieve positive outcomes, including improvements in people’s health and wellbeing.
People were treated with dignity and respect. Staff knew people well and supported them in a way that promoted independence, choice and control. People were encouraged to stay active, maintain relationships and make decisions about their daily lives. The service also supported people to express their preferences and be involved in their care.
Staffing levels were sufficient, and staff worked well as a team. They received training, supervision and support to carry out their roles effectively. There was a positive working culture, with staff feeling able to raise concerns and contribute to improvements.
The leadership team was visible, approachable and committed to continuous improvement. There were systems in place to monitor quality and safety, including regular audits and checks. When issues were identified, action was taken promptly. The provider also worked well with external partners to ensure joined-up care.
However, there were some areas for improvement. Environmental risks were not always identified promptly, although action was taken once highlighted. Cleaning arrangements also needed strengthening to ensure all areas of the home were consistently clean. In addition, processes around consent and mental capacity were not always fully recorded, and communication with relatives could be more consistent.
While improvements are needed in some areas, the provider showed a willingness to learn and make changes to improve the quality of care for people.
People's experience of this service
People and relatives shared mostly positive experiences about the care and support provided. Many felt their loved ones were safe, well cared for, and supported by kind and attentive staff. One relative said, “Yes definitely, from what (relative) says to me I feel (relative) is safe” which reflected a general sense of reassurance about safety within the home.
Relatives consistently described staff as caring and approachable. Comments such as, “The staff are friendly when I speak to them and they know my (relative). They understand (relative), they have got to know (relative). I know a few regular staff” and “There are staff there and the residents look happy,” showed that people valued the relationships staff had built and the visible presence of staff around the home. Another relative added, “If I need anything, there is always someone about,” highlighting confidence in staff availability and responsiveness.
Feedback suggested that staff understood individual needs and preferences well, helping people feel respected and treated as individuals. Positive experiences were also shared about how staff responded to concerns. For example, one relative said, “We were happy with how they dealt with it,” when raising a health concern, showing trust in how issues were handled.
Care was described as personalised, with staff supporting independence and listening to what mattered to people. One relative said, “I find them all very caring and accommodating,” reflecting their satisfaction with the support provided.
However, some relatives felt communication could be more consistent, particularly around updates and opportunities to share feedback. Although people felt able to speak up, some relatives felt communication could be more consistent, particularly around updates and opportunities to share feedback.