- Homecare service
City Support Limited
Assessment report published 29 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 12 October to 20 October 2026. City Support Limited is a domiciliary care service providing the regulated activity of personal care to people in their own homes. CQC regulates the provision of personal care which is physical assistance with intimate tasks such as washing, dressing or eating. At the time of our assessment 2 people were receiving support with personal care.
There was a positive culture among staff and leaders who were passionate about the care they delivered, and supporting people to have the best possible quality of life. People were supported to have choice, remain independent, take part in the things that mattered to them and to stay healthy and well.
Staff were recruited safely, had received appropriate training and were knowledgeable about the people they supported. They treated people with kindness and compassion and were supported by leaders who had the same values and cared about the wellbeing of their staff.
People’s care was planned alongside them and regularly reviewed to ensure it continued to meet their expectations. There were detailed care plans shaped by professional advice which set out how people’s health and care needs could be safely managed.
There was strong leadership in place who led by example, were accessible and committed to ongoing leaning and improvement. They had robust governance systems to monitor the care being delivered to ensure it was being delivered safely.
People received the support they needed, when they needed it. This included managing their health needs, managing their medication and wider support such as with food preparation. We did identify some minor improvements were needed to staff knowledge of safeguarding procedures and consent arrangements.
We have assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was registered to provide support to people with a learning disability and autistic people, however, their knowledge of the RSRCRC guidance was limited. The provider was responsive and planned to address this shortfall.
People's experience of this service
People and relatives spoke highly about the support they received from City Support Ltd. They stated they received care that supported them to do the things that mattered to them, such as having social interaction, maintaining contact with their family and continuing to do tasks such as cooking independently.
There was clear and consistent communication where people could raise any concerns or changes, they wanted from their care, which were acted upon immediately. If people’s health or wellbeing deteriorated, then staff were quick to recognise and report this to ensure people received the support they needed.
People were involved in their care, and it was tailored to them. It was delivered in a way which understood and respected each person’s culture and put it at the heart of their care.
One relative told us “We never worry about what is going on. It was a big job persuading our relative to have carers, but she is happy. They understand her culture which is important to her.” Another relative added, “It’s so important to (person) to have carers who know her. They are like family.”