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Archived: Seabrooke Manor Care Home Requires improvement

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Inspection report

Date of Inspection: 30 October 2013
Date of Publication: 29 November 2013
Inspection Report published 29 November 2013 PDF | 82.96 KB


Inspection carried out on 30 October 2013

During a routine inspection

At the time of our visit there were 91 people using the service. This included people having respite care and one admission for permanent placement due on the day of our inspection. People told us they were happy at the home and relatives thought their family member�s needs were met.

People were supported in being as independent as possible. One resident said, �the staff help me, but sometimes I can do it myself.� Staff were described as being �compassionate�, �caring� and �professional�. One person commented in a letter to the home, �staff spent time talking to my relative. It was a very hard time for the family but eased by the way we were all treated.�

Some relatives told us that residents can be left waiting for a while before they got support from staff. Several people thought that the home felt short staffed. However no one said that people�s care and welfare was affected. The staff rota accurately reflected the staff members present on the day of the inspection. However we were unable to ascertain whether alternative staff were on duty to cover staff absences or extra tasks.

Staff were qualified, skilled and had the relevant experience to meet people�s needs. They all received appropriate support and training.

There were suitable arrangements in place to ensure people using the service were safeguarded against the risks of abuse.

There were quality monitoring processes in place. The people using the service and their representatives were asked for their opinion of the home through meetings and a yearly survey. The people understood how to complain and any complaints were addressed appropriately.