- Homecare service
Agathah Limited
Assessment report published 8 June 2026
Contents
Ratings
Our view of the service
Date of Assessment:19 May 2026. The service is a care at home service providing personal care to people living in their own homes. At the time of our assessment there were 3 people receiving personal care. At our last assessment we identified 5 breaches in relation to safe care and treatment, staffing, recruitment, safeguarding and governance. The provider submitted an action plan stating how they would improve. We carried out this assessment to check on improvements made and to ensure compliance with regulations. At this inspection we looked at the key questions of safe and well led and we found the provider had made improvements, however systems and processes require further embedding in to practice to show their effectiveness. This service has been in Special Measures since 24 March 2026.The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
An accident and incident audit was in place and although brief, gave a total number of accidents and documented some learning. The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored.We identified improvements had been made to the safeguarding policy and there was now a safeguarding lead for staff to contact. However, systems and processes needed to be developed and sustained. We found some care plans gave conflicting information which could be confusing for staff to follow. Not all health conditions had a respective care plan to guide staff on delivering safe care. Assessments were carried out to ensure the care environment was safe. We saw improvements had been made to the recruitment process. Most staff had completed appropriate training, but some training was still to be completed. This was scheduled for early June 2026. The registered manager had identified the need for more staff to ensure care could be delivered effectively and constantly allowing the registered manager time to focus on the governance of the service. The provider had taken action since our last inspection to develop systems and processes to improve the governance framework. These now require embedding in to practice to ensure consistency.
People's experience of this service
We spoke with relatives of people, and they were generally happy with the support and care provided by the provider. One relative said, “On the whole they are a good company. We have had the odd issue but have managed to resolve them.” Another relative said, “We have good communication with [manager] and we discuss [family members] needs frequently. [Manager] focuses on [family members] needs.” Relatives told us staff were kind. One relative said, “Staff are very helpful and will do anything for us.” Another relative said, “Staff are all nice, polite and caring. They have a nice way about them and I like that.” Relatives were happy their family member’s received support from regular staff. One relative said, “90% of the time we have [staff name] on other occasions we have someone else but it’s usually the same person.”