- Homecare service
Agathah Limited
Assessment report published 24 March 2026
Contents
Ratings
Our view of the service
Date of Assessment:16 February to 23 February 2026. The service is a care at home service providing personal care to people living in their own homes.At the time of our assessment there were 2 people receiving personal care.At our last assessment weidentified5breaches in relation to safe care and treatment, person-centred care, staffing, recruitment,safeguardingand governance. The providersubmittedan action planstatinghow they would improve. We carried out this assessment to check on improvements madeand to ensure compliance with regulations.
During thisassessment, we foundminimal action had been taken and the provider continued to be in breach of regulationsin relation to safe care and treatment, safeguarding, governance,staffingand recruitment. The provider had failed toactina timelyway to ensure their service made the necessary improvements to ensure safe care.They had notcomplied withtheir action plan.
The provider had a quality assurance framework, however; this was not implemented to show lessons were learnt to improve the service. Staff had not been recruited safely. Staff had not completed alltheappropriate training, nor had they had their competency assessed in key areas. Risks associated with people’s care had beenidentifiedbut were not always managed to keep people safe. Weattemptedto contact staff about the training and support they received but were provided withminimalresponses. The provider could not alwaysdemonstratepeople received their medicines as prescribed.
Monitoring and governance arrangements at the service were ineffective and limited. Systems in place toidentifyimprovementsrequiredwere not robust and were not used to drive improvements.
The provider had taken some action since the last assessment to improve care plans and supporting documentation.People’s care plans weremore reflective of people’spersonal preferencesand choices.
During the assessment weidentified5continuedbreaches of legal regulation in relation to safe care and treatment, safeguarding, staffing,recruitmentand good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.
This service is being placed inspecial measures. The purpose ofspecial measuresis to ensure that services providing inadequate care make significant improvements.Special measuresprovide a framework within which we use our enforcement powers in response to inadequate care and provide atime-framewithin which providers must improve the quality of the care they provide.
People's experience of this service
We spoke with relatives who were happy with the support they received from Agathah Limited. They told us their family members were supported by staff who knew them well and understood their needs.One relative said, “[Family member] likes the way they [staff] work with them. They [staff]seem to knowwhat they are doing.”Another relative said, “[Staff name] is very chatty with [family member].I am informed of any changes, and I also feedback any changes about[family member]. I rely on[staff member]doingtheirjob and ensuring[family member]is safe.Relatives told us that staff attended every call and there had been no missed calls that they were aware of. Relatives told us the registered manager was approachable. One relative said, “I can talk to the manager and ask questions if I am unsure about anything.”While people expressed general satisfaction with their care, our assessment found elements of care did not meet the expected standards.