- Homecare service
Agathah Limited
Assessment report published 29 September 2025
Contents
Ratings
Our view of the service
Date of Assessment: 4 August to 29 August 2025. The service is a care at home service providing personal care to people living in their own homes. This was the first assessment of this newly registered service. We looked at all quality statements in safe, effective, responsive and well led to provide a rating. At the time of our assessment there were 2 people receiving personal care.
During this inspection, we found areas of concern. The provider had a quality assurance framework, however; this was not implemented to show lessons were learnt to improve the service. Staff had not been recruited safely. Staff had not completed all appropriate training, nor had they had their competency assessed in key areas. Risks associated with people’s care had sometimes been identified but were not always managed to keep people safe. The provider could not always demonstrate people received their medicines as prescribed.
There was no evidence to show people had been involved in devising their care plans or included in reviews of their care and support needs. However, relatives told us they felt involved in their family member’s care. People’s care plans were not person centred and did not always include people’s preferences and choices
Monitoring and governance arrangements at the service were ineffective and limited. Systems in place to identify improvements required were not robust and were not used to drive improvements.
During the assessment we identified 6 breaches of legal regulation in relation to safe care and treatment, person centred care, safeguarding, staffing, recruitment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.
People's experience of this service
We spoke with relatives who were happy with the support they received from Agathah Limited. They told us their family members were supported by staff who knew them well and understood their needs. One relative said, “[Staff name] are really nice, respectful and friendly.” Relatives felt staff were caring and supportive and engaged well with their family member well. One relative told us they and their family member were involved in care planning and reviews of their care. However, the provider could not always evidence people were involved in care planning. Relatives told us the staff responded well to people’s changing needs. One relative said, “If I have a concern, they [staff] come out to see me and sort things out for me and [family member].”