Freedom Home Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Robust assessments of needs were completed prior to commencement of care packages, and people told us how managers had spent a lot of time with them to ensure they could provide the support the person needed.

A schedule of reviews was in place starting with a 1-week review to make sure the initial assessment was correct, and the person was receiving the support they needed. Reviews showed how people were given the opportunity to discuss any changes they needed to their care package. All the people we spoke with confirmed they, or their relative had been fully involved in the initial assessment of their needs and subsequent reviews.

Staff told us they reported any changes in people’s needs to senior staff and care plans and risk assessments would be updated.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans detailed the outcomes of people receiving the right support. For example, ensuring that people had their hearing aids in place to support their sensory abilities and independence.

One person told us about a specific condition they lived with and how staff understood the condition, and how to support them to manage it. A relative told us staff had learned about new equipment that was provided for the person, to ensure they knew how to use it correctly.

People gave us positive examples of how staff supported people with meals and made sure they had drinks available.

Feedback we received from people using the service and healthcare professionals showed the care and management team worked in collaboration to meet people’s needs and preferences.

A health care professional told us, “I have had the opportunity to work with Freedom Homecare over a number of years, supporting clients with complex needs that require patience, consistency, and a high level of care. Throughout this time, I have consistently been impressed by the dedication and compassion shown by their team.”

Staff told us that healthcare professional information was available to them, and they could contact them as needed.

Care was provided in a way that, wherever possible, people’s health was maintained and their independence promoted. For example, one person’s care plan detailed their health issues and how this affected the way in which they needed to receive support.

A healthcare professional told us, “Freedom Homecare has demonstrated a tireless commitment to the individuals they support, often going above and beyond the standard expectations of care. Their ability to build strong, trusting relationships with clients has had a profoundly positive impact on the lives of those they work with.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and met people’s expectations.

One person’s review showed how much the person had improved since receiving care, and all reviews showed how checks had been made to establish if any additional support could be provided to improve outcomes.

People were involved in their care and their consent was recorded. There were policies and procedures in place to gain consent from people or, where needed, to apply the requirements of the mental capacity act.

A relative, who had lasting power of attorney for the person who used the service, told us that staff had contacted them whilst they were away, to gain their consent to request the involvement of a particular health care professional in the person’s care.

People told us staff asked for their consent when providing support and didn’t rush them.

Staff understood about capacity and consent. One member of staff, when speaking about people who lacked capacity, demonstrated this understanding by saying, “They may well know what they want in the moment so always check with them.”