ADM Care Support Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The registered manager carried out assessments prior to people moving into the service, which included visits to people in their own homes or in hospital. People were involved in the assessment process, alongside input from relevant professionals, to ensure their needs could be safely met. People’s care was reviewed on an ongoing basis with people, and changes were made to support plans where required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were actively involved in planning their care and treatment. People’s support plans reflected what was important to them and their personal preferences. Records and discussions with staff demonstrated a consistent, person-centred approach that promoted choice and wellbeing.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service had good working relationship with other professionals involved in people’s care, such as commissioners, the GP, occupational therapists, and the mental health team. The service made referrals as required to other professionals, if people could not do this themselves, they did so with people’s consent. We sought feedback from professionals and received positive feedback. For example, a professional told us, “Staff are courteous, helpful and consistent in managing the person’s needs while communicating regularly with myself.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people in line with their support plans and promoted a healthy lifestyle. People were assisted with meal preparation, managing medicines, and maintaining a clean and comfortable environment. Where people required support to improve their lifestyle, staff provided reassurance and encouraged positive changes, including healthier dietary choices such as increasing fruit and vegetable intake. During our visit, we observed staff encouraging a person to make healthy choices when planning their shopping list.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff demonstrated a good knowledge of the people they supported and liaised with families and healthcare professionals regarding any concerns. They worked in line with health professionals’ recommendations to promote good health and achieve positive outcomes. This included implementing clear and appropriate boundaries where needed. As a result, people experienced improved outcomes. For example, the service had clear expectations in place, such as not permitting illegal drugs within the service.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff had received training in the Mental Capacity Act and demonstrated a good understanding of their responsibilities, including the importance of gaining consent. People’s support plans clearly documented consent and reflected a person-centred approach. Records showed that staff appropriately sought consent and adapted their approach to meet people’s communication needs.